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<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><META name="description" content="This topic describes what users need to do if they are currently using an older version of the license manager."><link href="rsrc/htmlhelp.css" rel="stylesheet" type="text/css"><title>Existing users</title><script type="text/javascript" language="JavaScript">
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		<p id="GUID-D4442C7F-656C-496A-8B1C-12ABCEEE4DC2"><b>9.x and 10 License  Managers</b></p><p id="GUID-3A8B2C31-BB3C-49AC-B01E-4620E6EA63E0">If you are currently using a License Manager released prior to ArcGIS 10,  you first need to uninstall this older version to proceed with  the installation of the ArcGIS License Manager 10. License files at version 9 or earlier will not work with this new version of the License Manager. You will need to first authorize licenses on the license server using the new authorization information sent via e-mail by ESRI Customer Service before starting the license service.</p><p id="GUID-9C0D7E0F-A579-4C45-9F23-AE126FAEB986"><b>Contacting ESRI Customer Service</b>
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		<p id="GUID-85AC9439-8C7F-4200-9D67-141718629965">If for any reason you are not able to locate your authorization
information, you can contact ESRI Customer Service and request that it be re-sent.</p>
		<p id="GUID-B1163420-9769-44CD-8578-0B7D0D5B1C0A">In the United States, you can contact ESRI Customer Service by
calling 888-377-4575 or visit the <a target="_blank" class="xref" href="http://service.esri.com/" rel="http://service.esri.com/">ESRI Customer Service site</a>.</p>
		<p id="GUID-5ACE5B4A-F5E9-4605-9572-1D648D140BFB">Outside the United States, contact your local ESRI distributor. For information regarding your local distributor, visit the Web site at <a target="_blank" class="xref" rel="http://www.esri.com/company/contact.html" href="http://www.esri.com/company/contact.html">http://www.esri.com/company/contact.html</a>.</p>
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